Yes... Some Questions are Answered Before You Asked.

Some Frequently Asked Questions

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Q. How do I upgrade to any plan?

To upgrade from the Freemium to Paid plan, simply click on the ‘Upgrade to Paid’ button on your account page. If you are looking to make the switch from the Premium to Enterprise plan, get in touch with us and we’ll assist you with the transition.

Q. Do I have to pay anything extra for setup and support?

Basic setup services are included in all the plans. For any customized training or setup requirements, additional charges will apply on a case-to-case basis.

Q. What types of payment do you accept?

We accept payment by all popular cards like Visa, MasterCard, American Express and more.

Q. What is your billing cycle for the paid plans?

It is a 30-day billing cycle. Your contract gets renewed every month and will continue unless we receive further notification from you. (This does not apply if you choose the yearly plan).

Q. What happens to my billing if I change my room inventory in the future?

The pricing of Hotelofo PMS will change based on the change in the number of rooms. So, your monthly subscription will increase or decrease accordingly and this will reflect in your next billing cycle.

Q. Can I get an extended free trial?

Yes, you can avail of an extension of your free trial. When you log in to your Hotelofo account, while it shows that the trial period is over, it also gives you an option to request for an extension of the trial. However, granting the extension is at our discretion. The free trial gives you unlimited users as a fully loaded system for you to evaluate it to the fullest. Upgrading to Freemium will give single user access and all additional users are deactivated.

Q. In case I want to downgrade or cancel my existing plan, is it possible?

Yes, you can make such changes to your plan, which would reflect from your next billing cycle.

Q. Do you offer a refund?

We want our customers to be satisfied with our product. To accomplish this, we offer a 15-day free trial of our PMS so that you can use the system before you sign up. As we have a ‘try before you buy’ approach, we do not offer a refund for our product.

Q. What happens after I pay?

Once you make a payment, an Account Manager will be assigned to you and will assist you in getting started.

Q. Are there any contractual obligations?

All plans are month-on-month subscription based, so there is no lock-in period. Please take time to go through our terms of service and privacy policy.